Privacy Policy

VIP Cars is committed to respecting and safeguarding your privacy in accordance to the data protection laws and thus takes great care to ensure the protection of any personal data collected from you on this website. Understanding the responsibility towards the data collected, we make sure the information, if, used is solely for legitimate business purposes.

Read the following privacy policy carefully to understand the basis on which the personal data collected is used, by us at this website.


Booking Information

When you make bookings with us, you need to provide us with basic details including your full name, residential address, your contact number as well as credit/debit type along with its expiry date. To process the booking, we also require you to provide the driver's age. As a car hire booking agent, VIPcars.com passes your given booking details and information to our car rental suppliers to verify your rental booking.


Cookies

In order to serve you with better service, VIPcars.com web site makes limited use of cookies. However, we make sure we don't store any of your credit card or personal information in these cookies. They contain some basic information about your visit (such as country you selected etc) or a session id number.


Secure Transactions

VIPcars.com is committed to make sure that the details provided in making a booking is kept secure. We make use of Secure Socket Layer or SSL technology as a standard process, to secure the information. This technology encrypts all the personal details including your credit card information given by you, in such a way that it cannot be misused or read as it's passed on internet. After the completion of the transaction, your given information is secured on the computer and not server, to ensure that it's safe and cannot be accessed via internet.


Promotional updates

You can also subscribe to special offers and services to receive emails from us informing you of new services or promotions, offered by us. You can choose to unsubscribe this service anytime you wish by simply clicking on the unsubscribe link, given in the emails received by you. By using services of a data mailing provider, we facilitate dispatch of such promotional updates and e-mails to you. We make sure that the provider maintains the confidentiality of your personal information confidential all the times.


Competitions and promotions

Now and then, we run promotions and competitions, we request your name, e-mail address and residential address so as to manage and inform the winner. This information is solely used for the purpose of informing you regarding these promotions, unless you seek to receive further information related to marketing. In order to develop our customer profile, we may ask you for recommendations, subject related opinion and information. Results of these competitions might get published online, but details like your name or note by you will not be published without your consent.


Phone call tracking

For training and purpose of improving our services, we track and record phone calls made to us.


Site tracking

We make use of site tracking software to keep a check on visitors coming to our site as well as to improve design and content of our site. This software uses a cookie system to capture and measure such details as site usage patterns and page views. Cookies are text files sent to your browser and stored on your computer's hard drive. In order to receive or block cookies, you can set your browser settings accordingly.


Third party disclosure

VIPcars.com does not reveal it's your personal information to any third party without any prior consent from you, except in emergency situations or if or when we are lawfully obliged to do. We do not sell or hire any personally identifiable details received by us from you.
VIPcars.com might supply statistics about you, sales along with booking patterns as well as third party related information, but it will not enclose any personal information.


Customer consent

By making use of this web site you assent to the compilation, storage as well as utilization of this information by VIPcars.com as specified in our privacy policy. In case of any change in our privacy policy, the changes get posted on the page of privacy policy to keep you informed about information collected and used by us and under what circumstances.

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Frequently Asked Questions

What are the charges for security deposits?
Security charges for a rental differ from supplier to supplier and country to country. Generally, you are informed about your security deposit or charges at the time of booking under the "Rental Terms" link for each car and this information is also included in your rental documentation.
What are the requirements for collecting a car booked online?
During the time of vehicle collection, you must have your rental voucher, valid driving license and a credit card in the driver's name. Also, it is advisable that you do carry other means of identifications like Passport. For any other information as to what might be required at the time of rental, please refer to the terms and conditions of the supplier, sent along with your confirmation voucher. You can anytime get in touch with our support team via call or email.
What services are included in my car rental booking?
Rental inclusions vary from supplier to supplier and country to country, but generally a car rental will include services like collision damage waiver, airport & location fee, theft protection, local taxes and unlimited mileage. The inclusions are also displayed before booking a rental and can be seen by hovering your mouse pointer on the Price of the car in the car search results. You may also refer to the "Rental Terms" link in the car search result page or if you have already made a booking with us, please refer to your confirmation voucher.
When do i make a payment for my car?
Upon reserving a car from VIPCars.com, you would be required to pay a small amount of the total payment amount at our website,while the rest of the payment is to be made at the rental desk ,when you present your voucher to collect your booked car.